Welcome to ff2.dk webshop.
We recommend that you read the terms and conditions before shopping.
Procedure
When you have selected the items you want and placed them in the shopping basket, you must fill in your personal information; name, address and payment information. You will then receive an email with your order confirmation. As soon as the payment has been approved and the item has been picked from our warehouse, you will receive a shipment confirmation with a shipment number with which you can track the package (Denmark: Track and trace at PostNord. International: UPS).
If you have any further questions regarding the purchase of goods at ff2.dk, you are very welcome to contact us on +45 5151 9931 every weekday between 11:00 and 17:30, or send an e-mail to shop@ff2.dk
DELIVERY & COLLECTION (Click and Collect)
Free shipping on all orders in Denmark.
All orders to Denmark are delivered within 1-3 working days from the day you receive your shipping confirmation. In the event of delays at PostNord, ff2.dk cannot be held responsible. We send all items as parcel post. This allows the package to be tracked should any problems arise. The goods are insured during shipping and please check the content of the package upon receipt. If the package and/or content are damaged when you receive it, you must report it to PostNord immediately or no later than 2 days after receipt. Afterwards, the item is immediately returned to us. ff2.dk is not responsible for goods that have been damaged during transport. We always pack the goods with care so that the risk of shipping damage is minimized.
International
All shipments are delivered by UPS.
Prices: EU: 150 DKK, International (rest of the World): 300 DKK
Standard EU shipment delivered within 1-3 working days.
Standard International delivered within 2-5 working days.
Collection of orders at FF2 (Click and Collect)
If you want to collect your order in ff2 and thereby save on shipping, you choose "Click and Collect" under Check out. Your order can be picked up the following weekday after 1 p.m. Should there be delays that mean your order is not ready for collection at the expected time, we will contact you.
PAYMENT
At ff2.dk you can pay with the following payment cards:
VISA/DANKORT, EURO/MASTERCARD, AMERICAN EXPRESS, VISA/ELECTRON &JCB.
Payment via MobilePay is also possible.
All prices at ff2.dk are in DKK including 25% VAT.
RETURN AND EXCHANGE
ff2.dk offers a 14-day full right of return from the day you receive your goods. We ask that you simply fill in the enclosed return slip and enclose it in the shipment together with the goods. The goods must be returned in original packaging, unused and in the same condition as when received. Items without the attached return slip cannot be returned. We recommend that the item is returned via PostNord (Denmark) and UPS (International). In this way, it is possible to track the package and remove any doubt as to whether the item has been delivered to ff2.dk. In addition, you have the option to request the package if delivery has not taken place. Goods returned on request or sent without postage will be refused when receipt. Once we have received the item and approved the return, we will transfer the purchase amount to your account as soon as possible in accordance with section 21 “Danish Consumer Contracts Act” act. 3 and 4. We only refund to the credit card with which the goods were purchased. This is to avoid illegal use of stolen credit cards. Remember to enclose the registration and account number for any Bank transfer. And remember to save your postal receipt as documentation that the item has been dispatched. The return of goods is at the customer's expense.
SECURITY
Security at ff2.dk is top priority, as all communication between our payment system and the cardholder takes place via an encrypted SSL connection (Secure Socket Layer). In other words, only PBS has access to your data. Neither ff2.dk nor other third parties have the opportunity to see the data that is exchanged upon purchase. At ff2.dk, your personal contact information is 100% confidential, and we guarantee that no one else can access it.
COMPLAINTS
All goods are covered by “Danish Purchase Act” rules on a 24-month right of complaint. The right to complain means that you, as a customer, can complain about errors and defects in the product that have arisen within 24 months of purchase. The right of complaint does not cover when faults, damage or wear and tear occur due to incorrect use, lack of maintenance or normal wear and tear. In the event of complaints, errors and omissions or in the event of missed deliveries, please contact ff2.dk on tel. +45 5151 9931 or email: shop@ff2.dk
ff2.dk does not cover the shipping costs that may be in connection with a complaint.
The EU Commission's online complaint portal ODR (Online Dispute Resolution) can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must indicate our e-mail address shop@ff2.dk
PRICES
ff2.dk reserves the right to change the price of the products sold. The prices of the products will be valid from the time the order is placed. ff2.dk cannot be held responsible for any changes in currency or rates that different banks could use in connection with the conversion of EUR/DKK to other currencies.
ff2.dk reserves the right for out-of-stock items, misprints, spelling errors, delivery changes from our suppliers and delays that ff2.dk cannot control.
PERSONAL DATA POLICY
In order for you to enter into an agreement with ff2.dk, we need the following information: Name, Address, Telephone number, E-mail
We register your personal data for the purpose of being able to send the item to you. The personal information is registered with ff2.dk and stored for five years, after which the information is deleted. When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why. The data controller at FF2 is Hanne Sohl. We do not store customer information encrypted. We do not transmit customer information encrypted. Information submitted to ff2.dk is in no way passed on or sold on to third parties, and we do not register any personally sensitive information. As registered with ff2.dk, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to FF2 via e-mail shop@ff2.dk
Cookies
At ff2.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, how depends on your browser.
Log statistics
We use log statistics on ff2.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc. The log statistics are only used for the purpose of optimizing ff2.dk.